Today’s workforce – the majority of whom have grown up with technology – are pushing back on traditional corporate policies and processes. And whether you are aware or not, they are having a profound impact on technology choices in the workplace. Booking business travel is no exception.
Employees have high expectations when it comes to user experience, the convenience of mobility and the intuitiveness of consumer apps. Companies that still use unsophisticated corporate online booking tools (OBTs), with outdated user interfaces run the risk of travelers ignoring compliance policies and booking travel through consumer channels (e.g., Kayak, Orbitz, Travelocity, etc.).
In order to maximize productivity, encourage adoption and maintain control and visibility of traveler spend and location, a successful online booking tool needs not only to deliver on business value, but meet user expectations and be as good, if not better, than its consumer counterparts. Essentially, for employees, booking travel should be as simple as answering three questions.
- Where does my trip start?
- Where does it finish?
- When do I need to be there?
This is what we at KDS refer to as the ‘door-to-door’ approach – the future of booking business travel online that empowers travelers to book a fully costed, compliant and approved itinerary in just a few clicks.
By answering these three questions in a single tool, employees are able to seamlessly book their entire trip from start to finish, including air and ground travel, meals and hotel accommodations, and companies benefit from cost savings and remaining in control of data and compliance. Providing travelers with 24-7 access to a faster, more attractive and better-suited way of booking business trips eliminates their desire to book separately via a consumer website or app outside the corporate approved program.
For additional benefits of implementing a door-to-door travel booking strategy that meets the expectations of today’s workforce generation