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Navigating new business travel technology projects

Notes from ITM Technology Bytes workshop – London 10 July   I found it extremely insightful sitting in on the ITM Technology Bytes session yesterday in London, as a technology sales person, but also as a newby to the corporate travel world it’s always great to learn about the needs and challenges of the business’…

The road to traveller centricity: delight the user and the rest will follow

Business Travel.IQ – 2017, May 17 Why plug in a minor improvement when technology allows you to rethink processes? For many, business travel is simply part of the job. It is necessary to do the role they’re employed to do. Despite the advances in video conferencing, the need and value of face to face meetings…

[Webinar] Survey Says: It’s Time to Upgrade Travel and Expense Management

Webinar  Managing travel and expenses isn’t easy – or inexpensive. It’s one of the largest areas of corporate spend today, representing approximately 10% of a business’ annual budget. Then there are the hidden costs – research from GBTA indicates that, on average, companies spend half a million dollars and nearly 3,000 hours correcting errors in…

User Experience Drives Adoption

There were a lot of great topics covered at the recent GBTA Convention. For me, one of the most interesting was the GBTA Foundation research which addressed priorities, challenges and implications of travel programmes. During this session, the following research findings were featured: Only 36 percent of those surveyed are “very satisfied” with using an online…

Time and Motion Study: Expense Management (not independently ratified, but interesting nonetheless)

Expense reporting is a necessary evil for most companies. And with the typical company spending 10% (or more) of its total annual budget on expenses related to business travel, we started wondering how much time it takes to submit an expense claim – time your employees are not spending on value-add activities that actually help…

Key Questions to Consider When Unifying Your Travel and Expense Process

Recently, in partnership with CFO.com, we hosted a webinar to explore key considerations for organisations who are reviewing their travel and expense management . During the live event we polled attendees on the state of their organisation’s current T&E process and found that only 12% of respondents were completely satisfied with the efficiency of their…