News Article

KDS Neo simplifies travel and expense management with machine learning and interface enhancements

April 16, 2019

London UK, 16th April 2019 – Travel and Expense (T&E) technology provider KDS, today announces updates that further optimise and simplify its unified travel and expense software, KDS Neo, based on extensive usage analytics and new machine learning capabilities.

The enhancements include upgraded Optical Character Recognition (OCR) that is now available on desktop as well as mobile. In addition, KDS Neo now uses machine learning to advance its smart receipt capture capabilities, specifically for multi-country support. OCR allows users to automatically update digital expense reports from a simple photo of their receipt. KDS used more than 400,000 receipts from over 65 countries to teach the system to recognise all supported languages.

Using machine learning, over time the system will “self-teach” to expand on languages and different types of data fields recognised by the application. For example, the technology could determine whether an expensed meal receipt was breakfast or dinner. KDS is also exploring long-term functionality that would compare OCR data to expensed items to identify any manual changes and possibly indicate errors or fraud. Other changes to the solution focused on increasing simplicity and user control during the travel shopping process.

“We listened to feedback from users on what they expect to see in KDS Neo. They want more control over how they book and a simpler, consumer-like user experience. This means complete cross-device functionality and options that correspond to what they actually need,” said Bertrand Blais, VP of Product.

The enhancements come as part of a continued programme of development, growth and investment in KDS Neo by American Express Global Business Travel, which acquired the company in 2016. Additional updates include:

  • Multi-leg taxi booking: Unique to KDS, users can now add several taxi journeys to a trip at the time of booking. Trips between meetings, conference venues, and hotels can now be pre-booked and pre-paid, saving time and reducing hassle for the traveller. The traveller can now also provide data to taxi providers such as flight number and arrival/departure terminal information directly in the booking tool.
  • Premium seat booking: Users can now get access to preferential seat pricing and availability based on their frequent flyer status when it is included in their profile.
  • Mileage personalisation: Mileage is the most frequently used expense type. Claiming it is now quicker and easier, with new functionality that allows users to save favourite itineraries to quickly expense regular car trips.

Read more on these enhancements on the KDS blog.


Notes to editors

About KDS

KDS is a leading business travel technology company at the forefront of industry innovation since 1994. The company designed the ground-breaking KDS Neo because they believe the user experience is key to successful managed travel programmes. KDS Neo addresses the end-to-end business travel process and is used by both multi-national, world-class brands and more local organisations across Europe and the United States. Headquartered in Paris, France, KDS employs more than 200 people worldwide, dedicated to its award-winning solutions. KDS is wholly-owned by American Express Global Business Travel. For more information on KDS, go to or follow @KDS_innovates.


Media Contact
Tobias Tripp