“With the Neo knowledge base I get an immediate response and resolution to my issues or queries. Not only is the customer experience as slick as you would expect from Neo, but I can now share and increase my knowledge.”
Peter B. – Mobility Manager
“The phone support team are helpful, proactive and professional. I now get the answers that I’m looking for quickly and with very little effort on my part.”
Armand P., Travel Manager.
Neo phone support will save you time and energy, meaning you can get an answer to your queries quickly and simply. Highly technical cases will be escalated to our experts and cases can be followed up by phone and on the Neo iKare platform.
If you use Neo your business travel booking or to submit expense claims, the support process is described on your homepage or on the contact page of your user interface. This is also where you can find the phone number of the person you need to contact.
Most of the time, you will need to contact your travel agency, but some companies may also have someone internally who manages after support queries.
If you are a Neo administrator, please log a support ticket via the iKare system.
In case of doubt, our support team is reachable at 0 911 331 5000
of satisfied or highly satisfied customers
Neo platform availability